ENERGA  is the largest private power product and service supply company in Greece and has developed significant cross-border electricity trading activities. The company was founded on May 2006 and is a subsidiary of ENERGA . which possesses 100% of its shares since January 2011. In 2006, at the initiative of Mr. Achilles Floros, President, ENERGA . has proceeded to a joint venture with the Austrian VERBUND APT and the creation of VERBUND APT ENERGA HELLAS. Since January 2011 the trade name of the company was changed to the acquisition of the share capital of VERBUND APT by ENERGA S.A. By this agreement, ENERGA  acquires 100% of the shares and the full control of the company, which is renamed ENERGA POWER TRADING SA with the distinctive name ENERGA.

In detail, the company operates in the following areas:

a) Electricity Trading
Its commercial activity includes short and long term electricity exchanges between the Greek transfer system and its neighboring Italy, Albania, FYROM and Bulgaria.

b) Electricity Supply
ENERGA  is one of the first independent suppliers in the Greek electricity market. The company began operating in 2006 aiming to provide high quality services to large and medium-sized businesses as well as residential consumers.
Today, some of the largest businesses in Greece –Super Markets, banks, hotels and stores- trust ENERGA in power supply.

The company imports energy from Italy, Bulgaria, Albania and FYROM according its needs and the time period. At the time the company imports from Bulgaria.

ENERGA has recently launched the largest, so far, Photovoltaic Park in Greece, with a 5MW capacity, located in Thiva. Furthermore, the company has obtained license for the construction of 35 renewable energy sources projects with a capacity of 500KW that are going to be launched by 2012. Moreover, the company is going to construct and launch a wind park in Corinth.

ENERGA employs 78 people.

In case of cooperation with ENERGA, you will benefit from integrated energy solutions and reliable service, while enjoying discounts on your electricity consumption invoice.

ENERGA has developed programs for both companies (Business 1, Business II, Business III and Business III Industrial) and individuals (Home), which meet the needs of all customers.

Home programs for residential users are aimed at households of low and high consumption. With the home programs packages, depending on how much electricity you consume every trimester, you can assure a fixed payment amount for your power invoice every trimester and a 20% discount in comparison to the power invoice you pay to PPC.

The billing is monthly for business customers and every 3 months for residential customers.

The discount you will receive on your invoice depends on the program you will choose.There is an extensive presentation of the discounts under the section of products/services.

The amount of your discount will clearly appear on the invoice you will receive on a monthly base. Furthermore, in the detailed presentation of the program, you can see the discount each program offers.

There is no differentiation in charges depending on peak-hours and non-peak hours.
If your invoice category includes night consumption, the appropriate ENERGA programs offers you beneficial charges in the energy consumption among:

• 15.30-17.30 and 02.00-08.00 for the period 1/11-30/4
• 23.00-07.00 for the period 1/5-30/10

The total amount includes the costs for the Greek Radio-Television and municipal duties, which you will continue to pay to PPC. Also, the discount offered by the program does not include the charges related to the national electrical network, since these charges are paid to PPC.

You will receive a monthly invoice from ENERGA, which will regard the charges for the consumption of electrical energy and network cost. PPC will send you an invoice for municipal duties, the Greek Radio-Television.

You will receive your invoice either by post or in an electronic form.

ENERGA allows you to settle your bills in different ways depending on your needs. You can refer to the detailed presentation of the ways of settlement in the “Customer Service” section.

The process you have to follow is very simple. You need to fill in the relevant Application Form for Electricity Supply and to attach a photocopy of a recent PPC invoice. There are no additional expenses, no activation costs and no changes in the infrastructure of the network and the meter you currently use.

Customer service is available on the number 18383 or 2130179500 from 9 a.m. to 7 p.m. on workdays. You may talk with a company representative on anything that may concern our services and get all necessary information.

By contacting our call centre (18383 or 213-017500), you can schedule an appointment in order to get a more detailed presentation of our services. In that way you will get a proposal according to your needs.

Our company has developed an authorized sales network, able to serve you through its specialized personnel. For more information on our sales network, you can visit the designated section in our site.

It takes approximately a month to switch to ENERGA and there is no additional expense.

Your contact which is closed of an indefinite period comes into force on the day of signing and terminates and may be freely denounced by the parties by written notice sent by the terminating party to the counterparty that produces its legal effects three (3) months after the receiving of the termination notice. There is no extra cost for the termination of the connection, besides the settlement of unsettled bills.

PPC will refund you the guarantee by offsetting it in its last invoice, which will be referred to as “final”.

No. Your business or home will not face a power failure for a minute because of the transfer. The transfer is commercial and has nothing to do with the technical network.

You will have to contact the respective department of PPC, which is responsible for the development, maintenance and regular operation of the network. PPC remains the operator of the network for the distribution of electrical energy and continues to be responsible for any outage or failure.

In case of an outage, the technicians of PPC are responsible for its reparation. PPC-Network will soon be a distinct company with the name “Operator of the Greek System for the Distribution of Electrical Energy” (DESDIE).

ENERGA provides you with electrical energy. Your distribution network remains under the responsibility of PPC, given that it still is under its ownership. The charges of the “National Electrical System” field on the invoice concern the network and are paid to PPC.

Given that power voltage variations should be attributed to the Network, which is not under our company’s ownership, the cost for damages is not covered.

In case there is a power failure from PPC’s network, you will also have a power cut, given that the network is common.

As long as the electrical energy distribution network is common, a discrimination against certain customers cannot be made.

PPC-Network is responsible for the measurements in the case of low-voltage meters. Regarding medium and high voltage, the measurement is an automated process. However, the company is considering the possibility to place its own meters for its own customers, in order to automatically receive the measurements.

Following the specific regulatory framework, PPC has the obligation to send us the measurements it receives for each client. Based on the actual measurement we receive, your bill is calculated.

In that case you have to send us a written complaint expressing your doubts about the measurement and we will forward your request to the Network Transmission's department for investigation. Thereafter, we will inform you on the response we get.

In case the payment of a liability is delayed and after a lapse of 30 days from the due charge, ENERGA serves you a relative overdue notice, setting a 14-day deadline for the charge to be paid. In case of noncompliance, ENERGA can terminate the contract and demand that the Network Operator disconnects or deactivates the customer’s provision.

In case the cost of electrical energy provision is altered, the company holds the right to readjust its prices by informing the Customer by way of a written notice, providing him a period of thirty (30) calendar days for the acceptance or not of the new tariff plan. In case the above mentioned period elapses inactive, the Customer is considered to have accepted the new price. In case the Customer does not wish to accept the new price, he denounces the present with a written notice, sent to the Supplier within 30 days.

For the time being, Energa can offer its services in the Continental Greece, the Ionian Islands, Euboea, Salamis and Andros. It is expected that the regulatory framework will enable the supply of services on non central connected islands very soon.